Metco's Help Desk staff constitutes experienced Microsoft and Cisco certified experts giving customers easy access to a cost effective and dependable technical resource. They provide phone support and remote access troubleshooting for networks based on Microsoft technology. Metco´s Help Desk focuses on being a solid contributor to company performance. We believe in preventing rather than curing, hence Metco´s goal is to resolve rather than merely report problems. Metco's target for long-term clients is to exceed 80% first-call resolution. First-call resolution is a significant factor in reducing the average cost of help desk calls, improving the image of IT generally and the help desk specifically, and improving user productivity and satisfaction.
Working with Metco allows your business to:
Avoid Dependence on Individual Freelance Consultants
Avoid Turning IT Management into Crisis Management
Incomparable expertise in Complex IT Solutions
Let senior management focus on their business, not IT networks
Build a Solid Foundation for Seamless Growth
Migrate Quickly to the Best Network Technology
Work with Solution Providers, Not Product Resellers
Special Benefits of Working with Metco
Best Practices
Value Pricing
Full Documentation of IT Services
Knowledge Transfer
Service Delivery Options Available for Small Businesses
IT Outsourcing and Network Monitoring Packages
Metco's Help Desk staff constitutes experienced Microsoft and Cisco certified experts giving customers easy access to a cost effective and dependable technical resource. They provide phone support and remote access troubleshooting for networks based on Microsoft technology. Metco´s Help Desk focuses on being a solid contributor to company performance. We believe in preventing rather than curing, hence Metco´s goal is to resolve rather than merely report problems. Metco's target for long-term clients is to exceed 80% first-call resolution. First-call resolution is a significant factor in reducing the average cost of help desk calls, improving the image of IT generally and the help desk specifically, and improving user productivity and satisfaction.